Legal

Claves AI Privacy Policy

Last updated: July 9, 2026

This Privacy Policy explains how this site, operated by Claves AI (“Claves AI,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects information when you use Claves AI.

By using Claves AI, you acknowledge this Privacy Policy. If you do not agree, do not use the Service.

1. Information We Collect

We may collect the following categories of information.

Account Information

This may include your name, email address, username, password or authentication credentials, account settings, subscription status, and related account details.

Payment Information

If you purchase a subscription, credits, or paid features, payment information may be processed by a third-party payment provider. We may receive limited billing details such as payment status, transaction identifiers, plan type, and invoice history. We do not intend to store full payment card numbers.

User Content

We may collect prompts, questions, files, uploads, instructions, context, chat history, council configurations, model selections, outputs, feedback, and other content you submit to the Service.

Saved Conversation History (Claves Max)

If you subscribe to Claves Max, your council conversations are saved automatically so you can revisit them and continue them across your devices. Saved conversations, including their titles, are encrypted at rest (AES-256-GCM) before being written to storage — the storage provider holds only ciphertext. Saved conversations are linked to your account and are not accessible to any other user. Our staff does not access saved conversations in the ordinary course of operating the Service.

You are in control of this history: you can delete any saved conversation, or all of them, at any time from the History sidebar, and deletion removes the stored data. History keeps your 100 most recent conversations (older ones are automatically pruned), and very long conversations may have their earliest exchanges trimmed from the saved copy to fit storage limits. Note that conversation content is always processed by the AI model providers that generate the answers (see Section 3), whether or not history is stored.

Usage Information

We may collect information about how you use the Service, including timestamps, feature usage, council usage, model-routing events, latency, errors, logs, token usage, approximate usage volume, account activity, and diagnostic information.

Device and Technical Information

We may collect IP address, browser type, device type, operating system, referring pages, session identifiers, cookies, and similar technical information.

User-Provided Credentials

If you connect an OpenRouter key, model-provider key, API key, or other credential, we may process that credential as necessary to provide the connected feature. We may store credentials in encrypted or protected form where technically supported. You remain responsible for managing, rotating, revoking, and securing your credentials.

Communications

If you contact us, we may collect your message, email address, contact information, support request, and any information you choose to provide.

2. How We Use Information

We may use information to:

• provide, operate, maintain, and improve the Service;
• create and manage accounts;
• process prompts, files, context, and outputs;
• route requests to models, infrastructure providers, and third-party services;
• process payments and manage subscriptions;
• authenticate users and secure accounts;
• detect abuse, fraud, security incidents, and policy violations;
• troubleshoot errors and improve reliability;
• provide customer support;
• communicate about the Service;
• enforce our Terms and policies;
• comply with legal obligations;
• analyze usage and improve product performance.

3. AI Processing, Model Routing, and Third-Party Providers

Claves AI may route prompts, context, files, outputs, metadata, usage information, and related request information to third-party model providers, infrastructure providers, model routers, authentication providers, payment providers, analytics providers, and other service providers.

These providers may process information according to their own terms, privacy policies, retention practices, logging practices, security controls, and model policies.

If you connect a User-Provided Credential, requests may be routed through your connected provider account. You are responsible for understanding that provider’s terms, privacy practices, retention practices, logging practices, and charges.

4. Training and Product Improvement

Unless otherwise stated in a separate written agreement or account setting, Claves AI may use usage data, diagnostics, feedback, and interaction metadata to maintain, secure, debug, and improve the Service.

Claves AI should not use your private prompts, uploaded files, or private chat content to train public foundation models unless we expressly disclose that practice or obtain appropriate permission.

Third-party model providers may have separate practices regarding logging, retention, abuse monitoring, and model improvement. You are responsible for reviewing the policies of any provider connected through your own key or account.

5. Sensitive and Prohibited Information

Claves AI is not designed for classified information, Controlled Unclassified Information, export-controlled technical data, ITAR-controlled data, EAR-controlled technical data, government-sensitive information, procurement-sensitive information, protected health information, financial account numbers, Social Security numbers, passwords, private keys, trade secrets, or other restricted information.

Do not submit prohibited or sensitive information unless Claves AI has expressly agreed in writing to support that use case.

6. How We Disclose Information

We may disclose information to:

• model providers and model-routing providers;
• infrastructure and hosting providers;
• payment processors;
• authentication and security providers;
• analytics and logging providers;
• customer support and operational vendors;
• professional advisers such as attorneys, accountants, or auditors;
• law enforcement, regulators, courts, or government authorities where required or permitted by law;
• business transaction parties in connection with a merger, acquisition, financing, reorganization, or sale of assets;
• other parties with your direction or consent.

7. Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies to operate the Service, keep you logged in, remember preferences, measure usage, detect abuse, and improve the Service.

You may be able to control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, detect abuse, maintain security, and improve the Service.

Saved conversation history (Claves Max) remains stored until you delete it from the History sidebar. Automatic pruning applies past the 100 most recent conversations.

Retention periods may vary based on the type of information, account settings, legal requirements, provider requirements, operational needs, and security needs.

Third-party providers may retain information according to their own policies.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no system is perfectly secure.

You are responsible for securing your account, protecting your credentials, and avoiding submission of sensitive or prohibited information.

10. International Processing

Information may be processed in the United States and other locations where Claves AI, its providers, or third-party services operate. Data-protection laws may differ from those in your jurisdiction.

By using the Service, you understand that information may be processed outside your state, province, or country.

11. Your Choices

Depending on your account settings and applicable law, you may be able to:

• access certain account information;
• correct certain account information;
• delete certain account information;
• export certain information;
• close your account;
• opt out of certain communications;
• adjust cookies or browser settings;
• revoke or rotate user-provided credentials.

To make a request, contact us at help@tryclaves.com.

12. California Privacy Notice

California residents may have rights under California privacy law, depending on how the law applies to Claves AI. These rights may include the right to know, access, correct, delete, and limit certain uses or disclosures of personal information, and the right not to be discriminated against for exercising privacy rights.

We do not intend to sell personal information. If we engage in activities considered a “sale” or “sharing” under applicable California law, we will provide required notices and choices.

To exercise applicable California privacy rights, contact us at help@tryclaves.com.

13. Children

Claves AI is not intended for children under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at help@tryclaves.com.

14. Enterprise, Government, and Regulated Use

Unless we expressly agree in writing, Claves AI is not intended for use with regulated, classified, controlled, export-controlled, government-sensitive, health, financial, or other restricted information.

Organizations are responsible for determining whether their use of Claves AI complies with their legal, contractual, procurement, security, confidentiality, retention, residency, and regulatory obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when the Privacy Policy was last revised.

If we make material changes, we may provide notice through the Service, by email, or by other reasonable means.

16. Contact

For privacy questions or requests, contact:

[LEGAL ENTITY NAME]
[MAILING ADDRESS OR REGISTERED AGENT ADDRESS]
help@tryclaves.com