Legal
Billing Policy
We want you to be satisfied with Claves.AI. If you're not happy with your subscription, we offer refunds within 14 days of your initial purchase — no questions asked.
1. Eligibility for Refunds
You are eligible for a full refund if:
- You request a refund within 14 days of your initial subscription payment
- You have not previously received a refund for a Claves.AI subscription
Refund requests made after 14 days of initial purchase are evaluated on a case-by-case basis. Renewal charges are generally non-refundable, but we will consider requests where a technical issue prevented access to the Service.
2. How to Request a Refund
To request a refund, email us at help@tryclaves.com with the subject line "Refund Request" and include the email address associated with your account. We will process your request within 5 business days.
Because payments are processed by Paddle (our merchant of record), refunds are issued through Paddle back to your original payment method. Processing time after approval is typically 5–10 business days depending on your bank or card issuer.
3. Cancellations
You may cancel your subscription at any time through the billing portal accessible from within the app. Cancellation stops future charges immediately. Your access to paid features continues until the end of your current billing period — we do not prorate or refund the remaining days of an active period unless you are within the 14-day window.
4. Subscription Renewals
Subscriptions renew automatically at the end of each billing period. If you wish to avoid a renewal charge, cancel at least 24 hours before your renewal date. We will send a reminder email before each renewal.
5. Service Disruptions
If the Service is unavailable for an extended period due to an issue on our end, we will issue a prorated credit for the affected period. Disruptions caused by third-party providers (Groq, OpenRouter, etc.) are outside our control and may not qualify for credits.
6. Free Tier
The free tier carries no charge and is therefore not subject to this policy.
7. Contact
For billing questions, contact us at help@tryclaves.com. We aim to respond within one business day.